ProCare
Setting the Stage for Better Business Performance
Through ProCare, InfoPartners' premier IT services solution, we guide our clients to a new level of IT integration and excellence. Through an integrative, standards-based approach, we offer the people, processes, and tools to create a total outsourcing package, from solution to delivery.
ProCare ComponentsStrategic Consulting
Monitoring and Maintenance
Onsite Support
Help Desk
Strategic Consulting
InfoPartners' Strategic Consulting delivers measurable value through a full range of innovative, strategic IT consulting solutions, helping our clients' IT investments drive innovation, productivity, and growth through their organizations.
Benefits of strategic consulting
- Prevent technology challenges rather than react to them
- See your IT systems become a strong contributor to your business objectives
- Get the most from your IT dollar
- Improve IT efficiencies by implementing next-generation technologies
What is strategic consulting comprised of?
- Building an IT roadmap
- Providing consistent, demonstrable outcomes
- Focusing on results rather than hours
- Improving IT security
- Reviewing legacy applications
- Engineering performance into systems & applications
Monitoring & Maintenance
InfoPartners' Monitoring and Maintenance allows us to proactively see what is going on with our clients' networks at all times so we are the first to know about problems and can address and eliminate them immediately.
Benefits of Monitoring & Maintenance
- Identify issues before they become problems
- Recognize trends for improved strategic planning
- Take advantage of the best in new technologies
- Ensure compliance (when required)
What is monitoring & maintenance comprised of?
- Remove routine maintenance tasks from onsite visits for uninterrupted time with users
- Automate repetitive tasks
- Deploy security patches, and updates and service packs
- Confirmation about backups and issue resolution daily
Onsite Support
InfoPartners' Onsite Support dispatches our engineers to make regularly scheduled visits to client offices to address network and computer issues.
Benefits of Onsite Support
- Allows us to work hands on with your IT infrastructure and end users for improved efficiency
- Resolves issues that can only be addressed in person
- Provides personal service by a consistent team of engineers
What is onsite support comprised of?
- Rapid response to emergency issues
- Visits to client locations for resolution of outstanding issues
- Visits with individual users to ensure they're getting the most out of technology
- Maintenance tasks on servers or network hardware
HelpDesk Support
InfoPartners' HelpDesk is staffed by engineers using state-of-the art systems that find, analyze, and eliminate IT issues. Our HelpDesk is the central point for client support services and the fastest way to resolve IT issues.
Benefits of HelpDesk Support
- Offers rapid resolution to network & computer issues
- Provides remote visibility of computers for "remote hands-on" access
- Allows support for remote and travelling users
What is HelpDesk support comprised of?
- A San Francisco Bay Area team of engineers trained to help you as though they were right there at your side.